Class Reminders: Modeled on Boarding Reminders, Tuned for Weekly Cadence

No-Shows Cost More Than Empty Runs

Empty class seat is lost instruction time and awkward ratio for attending dogs. Reminders are cheap insurance.

Cadence Patterns

Common stacks: 48 hours before session, morning-of with parking/venue note, first-session welcome with what to bring.

Match cadence to puppy vs advanced class — different anxiety profiles.

Delivery Logs

Modeled on boarding reminder delivery: sent, failed, skipped. Desk troubleshoots one owner without disabling blast for everyone.

Venue in Reminder Body

Offsite classes need map pin in email — not only kennel address.

Scenario

Tuesday class. Sunday email: bring vaccination proof, soft treats, flat collar. Tuesday 8 a.m.: weather moved indoors — one class-wide message plus reminder resend.

Infrastructure

Pet boarding client updates culture applies: communication is logged infrastructure. Dog training class software extends that rhythm to weekly training.