Terms of Service

1. Who We Are

Pet Ops provides operational software and communication tools for pet care businesses, including but not limited to boarding, training, grooming, and daycare facilities ("Facilities"). Pet Ops is a software platform only and does not provide pet care services.

2. Eligibility and Authority

You must be at least 18 years old to use the Services.

If you are using the Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide accurate and complete information
• Keep your account information up to date
• Promptly notify us of any unauthorized use of your account

Pet Ops may suspend or terminate accounts that violate these Terms or pose security or operational risks.

4. Role of Pet Ops

Pet Ops is a technology provider only.

Pet Ops:

• Does not own, operate, or manage any pet care facility
• Does not supervise facility staff
• Does not provide veterinary, training, or animal care services

All pet care services are provided solely by independent Facilities. Facilities are fully responsible for their operations, staff, services, and compliance with applicable laws.

5. Owner-Facing Features and Communications

Facilities may use Pet Ops to share updates, photos, messages, and summaries with pet owners.

Pet Ops does not guarantee:

• The accuracy, completeness, or timeliness of updates
• The frequency of communications
• That updates reflect the full condition or status of any pet

Pet owners should contact the Facility directly with any concerns regarding their pet.

6. Acceptable Use

You agree not to:

• Use the Services for unlawful purposes
• Interfere with or disrupt the Services
• Attempt to access systems or data you are not authorized to access
• Upload malicious code or harmful content
• Reverse engineer or copy the Services

We may investigate and take appropriate action for violations of this section.

7. Data and Content

Your Content

You retain ownership of any data, text, images, or content you submit to the Services ("Your Content").

By using the Services, you grant Pet Ops a limited, non-exclusive, worldwide license to host, process, transmit, and display Your Content solely to operate and improve the Services.

AI-Generated Content

Some features (coming soon) may include AI-assisted summaries or classifications. These outputs:

• Are generated automatically (planned)
• May contain errors or omissions
• Are provided for convenience only

Facilities remain responsible for reviewing and approving any owner-facing communications.

8. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using the Services, you consent to the collection and use of information as described in that policy.

9. Fees and Payment (If Applicable)

Certain features may require payment.

Unless otherwise stated:

• Fees are billed in advance
• Fees are non-refundable
• Failure to pay may result in suspension or termination of access

Taxes are the responsibility of the customer unless explicitly stated otherwise.

10. Service Availability

We strive to provide reliable access but do not guarantee uninterrupted service.

The Services may be unavailable due to:

• Maintenance
• Updates
• Network or third-party failures

Pet Ops is not liable for downtime or data loss except as required by law.

11. Termination

You may stop using the Services at any time.

Pet Ops may suspend or terminate access:

• For violation of these Terms
• For security or operational reasons
• Upon discontinuation of the Services

Upon termination, access to the Services will cease. Data retention and export may be subject to plan limitations.

12. Disclaimers

13. Limitation of Liability

14. Indemnification

You agree to indemnify and hold harmless Pet Ops from any claims, damages, losses, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your provision of pet care services (if a Facility)

15. Governing Law

These Terms are governed by the laws of the State in which Pet Ops is incorporated, without regard to conflict of law principles.

16. Changes to These Terms

We may update these Terms from time to time.

Material changes will be communicated through the Services or website. Continued use after changes become effective constitutes acceptance.

17. Contact

For questions about these Terms, contact: