SMS Consent (Opt-In) Proof

Pet Ops sends transactional text messages related to a customer's pet care services. This page explains how consent is collected from the consumer and provides evidence of the opt-in workflow.

How consent is collected

Customers enter their mobile number during account creation and/or while booking services with a participating pet care facility. During this process, the customer is shown an unchecked checkbox with the disclosure text below. The customer must actively check the box to provide consent before submitting the form.

Consent is not a condition of purchase. Customers can opt out at any time by replying STOP, and can request help by replying HELP.

Where consent is collected

Consent to receive transactional SMS messages is collected via web forms in the following locations:

On these forms, users are presented with an unchecked checkbox that requires affirmative action before submission. The disclosure text clearly states the types of messages sent, that message frequency varies, that message and data rates may apply, that users may reply STOP to opt out and HELP for support, and that consent is not a condition of purchase.

Checkbox disclosure text

Label (short)

I agree to receive service-related SMS from Pet Ops.

Disclosure (full text shown next to/under checkbox)

I agree to receive transactional text messages from Pet Ops related to my pet's services, including one-time passcodes (OTP), appointment reminders, and service notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for support. Consent is not a condition of purchase.

Message types

Pet Ops may send transactional messages such as:

  • One-time passcodes (OTP) for account authentication
  • Appointment confirmations and reminders
  • Check-in and pickup notifications
  • Critical account alerts related to a customer's services

Pet Ops does not send marketing or promotional messages from this number.

Screenshots of the opt-in checkbox

Kennel owner sign-up form

Screenshot showing the SMS opt-in checkbox on the kennel owner sign-up form. The checkbox is unchecked by default. The disclosure text and links to Privacy Policy and Terms are visible.

Pet owner portal login (SMS / OTP)

Screenshot showing the SMS opt-in checkbox on the pet owner portal login when the Text channel is selected. The checkbox is unchecked by default with the full disclosure text visible.

Personal information may be blurred in screenshots.

Policies